Cancellation Policy
Cancellation Policy
We understand that occasionally it is necessary to change or cancel a reservation. However, understand that because we are a small business, cancellations have a huge financial impact on us. Once a Dome is reserved, it is no longer available for reservation by other interested travelers. We ask for your understanding in respecting our cancellation, change, and refund policy. All cancellations or reservation changes must be made in writing to [email protected]
Please note our cancellation policy:
- Cancellations made at least 45 days before check-in will receive a 100% refund with a $50 payment processing fee deducted. .
- Cancellations made between 44 days and 30 days before check-in will receive a 50% refund with $30 payment processing fee deducted.
- No refunds for cancellations 29 days or fewer before check-in.
- We DO NOT refund for early departures, delayed arrivals, no-shows or inclement weather.
- Upsell items, including massage, experiential packages, rentals, etc, are fully refunded up to 48 hours prior to arrival, after which no refunds will be issued.
We will do everything we can to accommodate reschedules if notified at least 30 days before your stay. We may allow a reschedule of up to 45 days from your original check-in date. Please, note that this reschedule is fully at our discretion and is not obligatory on our part. In cases were this is approved, the following will apply:
- A reschedule fee of 15% of the booked nightly rate for weekends, and 20% for weekends will apply.
- An additional payment equivalent to the difference of the going rate of the new date(s) from the old will apply if the new requested date has a higher going rate.
Site Rules
- Quiet hours start at 10pm.
- Be mindful of playing loud music.
- Any additional guests must be declared on your reservation. Failure to notify the correct number of guests, results in a forfeit of your security deposit.
*There is an additional charge after 4 guests of $45 per night per person. - The resort is for guests only. Day passes are available for visitors for $79.
- No pets allowed.
- The grill and grill areas must be cleaned after use. Ensure all lights and propane tanks are turned off. Never leave the grill unattended during use.